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Shipping & Refunds

We do our best to keep shipping costs as close to reality as possible. If you have questions about your total shipping costs - especially if you are combining items from different suppliers in the same order - please do not hesitate to CONTACT US . We reserve the right to assess additional actual shipping charges but will advise you as to the reason and amount before invoicing you via Paypal (or if you are paying by mail, letting you know what the total shipping would be).

I'M SORRY THAT WE NO LONGER OFFER DIRECT INTERNATIONAL SHIPPING. Many of our international customers have US-based friends or family purchase and forward. There are also services which, for a modest fee, provide a forwarding US address. However, payment must be approved by Paypal for such an arrangement.

For those items designated "Free Shipping," free shipping is offered only to the 48 contiguous States, via ground shipping. Alaska and Hawaii customers will be invoiced separately for shipping. Expedited shipping, if available, will also be invoiced separately.

We begin processing your order as soon as it is received. Shipping timeframes vary from 24 hours to weeks, depending on the supplier. We try to indicate such timeframes within the listing description, but suppliers can sometimes be optimistic. If you need to have an item by a date certain, please let us know before ordering so we can confirm that we can meet your schedule. In the case of CherryGal Heirloom Seeds, the volume of sales (peak season seed sales from January to June are always heavy) may slow shipping time frame, so please order your seeds as early as possible in the season and please check the "Now Shipping ..." notification on the home page and at the bottom of every listing page. You will be notified when your item ships and provided with tracking information. If there is a problem in timely shipment, or fulfillment, you will notified as soon as possible.

If you are unhappy for any reason, you may return any of the items purchased to, except garden seeds or plants, gourmet items, fragrances and other personal care products (including Cindra products), all of which are final sales. Returns are at the customer's expense and we deduct 15% as a restocking fee. We do this to discourage "on approval" sales and also buy and switch – particularly of the porcelain and china products. We must be notified of your desire to return within 24 hours of delivery and item must be returned in the same condition as sent within 7 days of receipt. In the case of plants, you must provide a photo of the state of the plant on its arrival. Since all our items are new unless otherwise stated in the listing, and are quality checked before shipping, returns are not permitted for damage during shipping. In such cases (which are rare) we will assist you in filing a claim. We will also be happy to replace the item (if possible). If replacement is declined for any reason, or cancellations occur after 24 hours, we will process the refund in the same manner as other refunds for the amount of item only, less a 15% restocking fee. Under no circumstances do we refund shipping charges. 

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